Leveraging Conversational AI to Enhance Consumer Experiences
Kathryn Kawakami, Google
It’s no secret that there is a growing importance of messaging conversations in consumers’ lives and thus, growing expectations from brands to have a serious messaging channel. In this session, we’ll discuss how conversational AI can help bridge the gap in assisting consumers to engage with your brand seamlessly, and the growing need to make communication channels more discoverable and accessible. You’ll learn how to use conversational AI to impact business, provide superior consumer experiences, and reduce costs.